Refund Policy

1. Products and service period

Plan pass	Prepaid Basic, Pro or Business plan for 1, 3 or 12 months. Service starts when payment is confirmed and lasts for the chosen period. The maximum service period is 12 months from the payment date.
E-money top-up	A prepaid balance used to buy templates and similar items.
Paid template	A digital item you buy once and keep using on your account.
Production request	Custom production paid after a quote. See Article 9 of the Terms of Service.

2. Plan pass

1. You may withdraw within 7 days of payment. If you have not used any paid feature, the full amount is refunded.
2. If you have already used paid features, we refund the amount minus the period used (prorated, 30 days per month) and any fees permitted by law.
3. After 7 days from payment, a refund is the prorated amount for the remaining period minus any fees or penalties permitted by law.

3. E-money top-up

1. You may request a full refund of the unused part of a top-up within 7 days of the top-up.
2. Amounts already spent are not refundable. If only part is spent, only the remaining amount is refunded.
3. Points granted by us and amounts received as gifts are not refundable and cannot be exchanged for cash.

4. Paid template

1. A template is a digital item you can apply to an ebook right after purchase. Once you apply it to an ebook and start using it, it cannot be refunded. We show this before payment.
2. Within 7 days of purchase and before you apply it to an ebook, you may request a refund. The purchase right is then revoked.

5. When the problem is on our side

If we fail to provide the service because of a payment error, outage or any other cause attributable to us, we refund the full amount regardless of the period.

6. How to request and how we process

1. Request a refund through the 1:1 inquiry in the Contact menu, by email, or by phone below. Please include the order number (or payment date and amount).
2. Within 3 business days of your request, we tell you whether a refund applies and the amount, and process it.
3. Card payments are refunded by cancelling the payment. Depending on the card company, the cancellation may take another 3 to 7 business days to show.
4. For payments that combine e-money or points with a card, the card part goes back to the card and the e-money or points part goes back to the same e-money or points.

Business Information

Company	Ebook Banana
CEO	Lee Sang-hoon
Business registration no.	355-34-01113
E-commerce license no.	2013-Chungbuk Cheongju-0558
Address	101, 696-25 Bokdae-dong, Heungdeok-gu, Cheongju-si, Chungcheongbuk-do 28603, Republic of Korea
Customer service	01035273314
Email	master@e-webmake.com